1. Information We Collect

SR Grand Enterprises collects information you voluntarily provide when you contact us, fill a form, or use our website. This may include your name, phone number, email address, home address, and service requirements. We may also collect non-personal information such as browser type, IP address, and pages visited through standard web analytics tools.

2. How We Use Your Information

We use your personal information to: (a) respond to your enquiries and service requests; (b) provide quotations and schedule site inspections; (c) send service reminders and follow-up communications; (d) improve our services based on feedback; (e) send occasional promotional communications about our services, from which you may opt out at any time. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. WhatsApp Communication

Our enquiry forms redirect to WhatsApp for efficient communication. When you submit a form, your details are sent as a WhatsApp message to our business number (+91 74003 02147). By using this functionality, you consent to your details being transmitted via WhatsApp's platform, which is governed by WhatsApp's own Privacy Policy. We use this data only to respond to your service enquiries.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience and collect analytical data about how visitors use our site. These cookies do not store personal information. You can disable cookies through your browser settings; however, this may affect certain website functionality.

6. Third-Party Links

Our website may contain links to third-party websites including Google Maps and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

8. Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; withdraw consent to communications at any time; lodge a complaint with the relevant data protection authority. To exercise these rights, please contact us at the details below.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the revised policy on our website with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related concerns, questions, or requests, please contact SR Grand Enterprises at: Address: Sion - Trombay Rd, Near Chembur, Diamond Garden, Borla, Basant Garden, Chembur, Mumbai, Maharashtra 400071. Phone: +91 74003 02147. Email: srgrandenterprises@gmail.com.